Shipping policy
Last Updated: September 14, 2026
Thank you for shopping withΒ Veloura Online.Β We are committed to processing and delivering your orders safely and efficiently.
Order Processing
- Orders are typically processed withinΒ 1β3 business daysΒ after payment is successfully received.
- Orders are not processed or shipped on weekends or major holidays.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Time
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
- United States:Β ApproximatelyΒ 3β7 business daysΒ after processing.
- Delivery times are estimates and are not guaranteed.
- Delays may occur due to weather, carrier issues, holidays, customs, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and the shipping method available for your order.
If free shipping is offered on eligible orders, the applicable offer will be displayed at checkout.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow up toΒ 48 hoursΒ for tracking information to become active after your shipping confirmation is received.
Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's policies and procedures.
If your package appears to be lost, delayed, or damaged, please contact us as soon as possible so we can assist you with the issue.
For packages marked as delivered but not received, we recommend first checking with household members, neighbors, and the shipping carrier.
Changes to Shipping Information
If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered the shipping or fulfillment process.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Veloura Online
Email:Β locuspeter727@gmail.com
Phone:Β 848-254-0303
Address:Β 4170 Ludwig Ln, Bethpage, NY 11714, United States.